Austin Lutz, PA-C

I arrived at 7:45, the office closes at 8. The receptionist and nurses were clearly irritated that I was coming in so close to closing. Due to circumstances beyond my control, that was the earliest I could get there

Thank you for being there for me as I didn't have a primary physician and they helped with that as well great clinic and staff.

Everything went well.

They are very good at what they do. And I appreciate that.

I waited about 45 minutes in the exam room. I wasn't feeling well and felt like leaving. But I know the doctor was busy taking care of others.

I went in due to some concerns after a traumatic situation that happened to me and the provider was extremely compassionate and kind with me. Very thorough and helpful.

I did not have an appointment. This was a walk-in visit.. I only waited for about five minutes in the waiting room until I was taken into a room to wait for the doctor. The medical assistant was very kind and extremely professional. I had a good experience with the doctor Austin and would recommend this place to anyone looking for medical attention without having to visit their primary care doctor.

I will not be going back to the clinic ever again because they just send me to the Er and he could of treated me just like they did and I really think he very lazy

This visit was at Express Care. I was very pleased with the nurse and doctor. They were professional and the doctor spent time talking with me about issues that were going on in my life. He was compassionate and did not make me feel that he was rushed. Very impressed with the doctor in the Express Care.

Had a super clogged ear. Told them it was still bad after the short treatment. Felt like they weren't listening and just wanted me out of there. Basically I was going to pay money to still have the same issue now for 3 weeks

We were in the restroom at the hospital yesterday, and it wasn't very clean. The one near the gift shop. Your hospital is usually clean, and we appreciate that!

I told the provider I had a sinus infection. He took my word for it and never did an exam. He offered a ZPac and I told him it was not an appropriate med for sinus infections. I've had many. He admitted that there are more effective treatments. I asked him to find one. He prescribed doxycycline instead. Also I waited in the exam room for 45 minutes. They weren't that busy.

Took time to follow up with me on the phone after my appointment and then quickly answer questions a couple hours after my appointment which saved me a significant amount of time headache and stress. He was available anytime I needed him to be. Would highly recommend him and this clinic to anyone that Needed care.

All staff are so amazing with my autistic son. He is 4 years old was traumatized at a previous Dr but with the kindness from this office and his regular Oaklawn office in Coldwater we can now get his vitals again and any care needed due to their patience and understanding. They are amazing with him!

The express care clinic is a great service due to delays seeing the PCP. I wish Coldwater had this type of service!

This was an Express Care visit for a cut on my finger.

For an Urgent Care Office this was very poor. Should have gone to the Emergency Room FIRST. That's basically all he told us after a 2 and half hour wait. Then, another 3 hour wait @ the hospital for an UltraSound & Results. RIDICULOUS!!

It was good

I was the first one at the health care clinic and I arrived 10-15 minutes before they opened. I knew I was early. The office staff was phenomenal. She explained I was early (I knew and she was not patronizing) with care, and that she could not get me scheduled until they had medical staff. She was AWESOME! The medical staff did not arrive until late. The nurse arrived on-time or just a few minutes late and she was ready to go. She was helpful as well. The PA or Doctor (Austin) was late. I'm not sure what time he arrived. My meeting with him was super short, and felt rushed. With all the doctors/PA's I've had with OMG, I've never felt rushed. I think there was one other person behind me, but the appointment just felt super super rushed. When I've had this problem in the past, the doctor or PA would look at me and examine me closely and then repeat the process. He looked once, made a determination, and then told me I didn't have an infection. That's usually great news, and I do hope he was correct. If an infection develops, I'm going to be super angry. I do think he was correct, so I apologize for doubting him, but the quality of care felt so rushed that I did not have a good feeling. And the other thing, I was at the Health Clinic for a nearly a full hour. I was 3-5 minutes short of being there an hour even though I was the very first patient and I spent no more than 3 minutes with the Doctor/PA. It was obvious he was running late, but I hated how that then felt taken out on me.

No one was at the express care and I'm sure the Physician had charts and follow-ups but they left me in the exam room for nearly an hour and when there is no one else there is unacceptable.

Overall everyone encountered at this office have been very professional, caring and kind

Don't recall a follow up appointment having been scheduled or having been told to schedule with regular physician for this infection or a "follow up appointment " having been made .

I only came in today for the urgent care. Everyone was great and I didn't wait that long considering. Would return to this urgent care again.

Good experience.

Urgent Care visit to rule out sinus infection or any other infection.

Austin gave me bad advice regarding the diarrhea I had for a week.

Very good service and care from all staff.

I needed help and they helped me, very great full for care I received

This was my first experience with OMG, because I just moved to Marshall recently. It was a great experience, and I will definitely go back as needed. Thank you!

I had a good visit. This was at express care for an urgent need. All the staff were very kind, courteous and treated me with compassion. Shout out to all!

I had waited over an hour for the walk in visit, in which I was second in line. I had asked the receptionist about how long it might be and she said 20-30 minutes. The nurse took weight and vitals, asked main questions and took notes on the computer. I had waited 20 minutes for that. Then she left and said the doctor would be in soon. I assumed would be 15 minutes or so. It was 45 minutes. He came in, no apologies, they had asked me if I was "dying to know if I had the flu" and I said if you need to take one then yes that's fine. I said you're the doctor and I'd like to be treated as a patient to know what I have. They did not test which was fine with me. The doctor was In and said we could do a Z pack or steroids.. I said I was hesitant to take antibiotics because we didn't know what virus or bacterial infection I had. I had been coughing for a long time and had major pain in my shoulder and neck area. I was hoping he would offer knowledge as to what was going on with that and he did not. Maybe it seemed like I was trying to get pain treatment which I was not. I just wanted to make sure my lungs weren't infected or something. I had mentioned swelling and inflammation and he said steroids would take care of that and I could take ibuprofen with that. I had looked them up and it said not to take steroids and ibuprofen together. He prescribed me albuterol and steroids for whatever infection I still have. I didn't like the way the albuterol made me feel so I didn't take it. I was unsure of his advice and I felt he did not listen to me about my cough and pain. He couldn't answer about what I had and I felt like I wasn't listened to. After all I would have rather have had the x pack knowing I can take that with ibuprofen for inflammation. I would not go back.

Austin completes visits in a timely manner. Answers any and all questions I inquire about. He also asks probing questions to better understand. I truly wish he was was in a regular practice as he does a better job than any physicians I have been to in the last 8 years.

I didn't have an appointment this was a walk-in urgent care visit.

I was seem quickly. The dr diagnosed my illness, explained the treatment and got my prescriptions sent out. Very professional.

Very courteous...low key....professional

I never saw the physician today. I checked in at 12:20. There were 3 patients in the waiting room and no one was called back the 15min I was there. I knew it was going to be a long wait, so I left. I received a call from this office at 1:20pm. I'd have waited for an hour if I stayed plus however long I'd be in the actual room waiting for the doctor. I understandbeing patient but when you're n it feeling well and in minor pain, an hour long wait is too much for anyone.

Had to wait way longer than we expected on a day that no one was waiting in the waiting room. I mentioned to him we thought they might have forgotten us. Checked in about 11:15 saw the nurse quickly and the pa at 12:45. No apology for the wait or any attempt to meet us. He seemed cold and uncaring. Unfortunately we will probably go to emergency when care is needed again.

If I knew he was a regular doctor not just the express care doctor I would have him as my doctor instead of who I'm currently with.

Great Service. I am following the instructions. It is helping.

He's the first doctor to suggest that someone outside of Oaklawn may be able to figure out what's going on and referred me to U of M which should have been done months ago, considering my skin biopsy was confusing and my symptoms are severe.

Hustle is very high fever. And of course fever returned after the visit. Did not ask questions about things that might cause fever in an elderly person. Did No exam except look in ears and listen to my back they my sweatshirt. MA weighed me in a heavy winter coat, boots and gloves.

I went to urgent care to help my grandson. He was crying all morning about his ear. I gave him Motrin, and put drops in his ear. He kept crying I took him in Urgent Care. We didn't wait long even though there were many people. The provider was very cordial, respectful and responsive. He confirmed an ear infection. When we left my grandson (4) said I like that guy, he was nice. Do you like him nana, I said yes he was nice.

Fixed me up!

Did not give any medsOr recommendations for the pain. Did not help the problem I went in for. Will not recommend. A PA for any care in the future.

I received excellent care by Mr Lutz and the entire staff at Oaklawn express care.

Excellent medical care! Very knowledgeable and thorough!

I had to go back to an UC 2 days after this visit because I wasnt getting better. I was diagnosed with bi-lateral ear infections, pharangytis and pneumonia. I feel like your provider brushed me off because my flu screen was negative. He never looked at my throat or felt my lymph nodes. The second provider said I had pus on ky tonsils and swollen lymph nodes

I asked if he offered primary care. Thats how good he was. I would've switched providers today.

Nothing at this time

The nurse who took us into the room had an attitude and acted like my daughter was wearing an insulin pump as an acessory. Then, doubted my concerns.

Wait time was 2 and a half hours. Dr was incompetent at removing partial tick. Tried two different methods and was unable to remove remaining piece as I didn't allow him to 'dig around' with tweezers behind my child's ear. Did prescribe an antibiotic which is the only thing I couldn't have done myself. I wish the wait time wasn't so long for a basically unresolved issue after it was over.

This was my first visit to urgent care and it went really well. Everybody was very friendly. Thank you

I saw Austin Lutz at urgent care in Marshall, MT I walked over 1 1/2 hour to see him was very busy day however he was very helpful to help me with concern of my health so I would go back to him if I need to. My dr. was out of the office so that is why I went to urgent care.

Wait time for Express Care was extremely long would not call it Express at all Express side was not that busy the whole office seemed to move at the same Pace which was slightly higher than glacial. Everyone was friendly. Only part of my issue was addressed and the medical device that I was given was not explained thoroughly. No referral was given though I was told there was going to be one.

Austin Lutz was the best Physicians Assistant I have encountered. He examined me thoroughly, ordered x rays, then came in to talk with me afterwards. Oaklawn Urgent Care is lucky to have someone like him. He was both kind, thorough and caring, even though he was busy.

Austin did a phenomenal job! My wait time was not bad at the after hours facility. He listened to my issue and quickly diagnosed and was able to prescribe what I needed. I would recommend Austin Lutz to everyone!

I feel fortunate to have access to healthcare close to home both for routine and critical or emergency care.

My visit was to after hours express on Labor Day. I was very thankful they were there to help me!! I didn't have an appointment, I just walked in. I was very pleased with my experience there. Kind, friendly, and knowledgeable! Thank you. And helpful!

Everyone courteous and caring at this location!

The. Experience was was very good at after hours clinic. I was a bit disappointed that the provider didn't look more into my ear with his instrument. When I had it re checked today there is a hole in the tube. I will likely need need to see an ENT. Really nice young man. Maybe should have been a bit thorough.

Appnt was fine but I failed to ask more questions and state my concerns. Very fatigued and didn't address the problem. I ended up at my PCP next day.

Went in to get a shot for poison ivy

This visit: [NAME] & Austin Lutz & Receptionist- excellent!!

Great office and people! I will definitely be back when I need urgent care!

Provider spent less than 5 minutes with me and I didn't feel heard

I appreciate Oaklawn for having an Urgent care close by that can meet my needs right away.

Very good !

This was the best experience I have ever had at a walk in clinic & hospital! I was just in my local hospital over the 4th of July and received sub par care and felt like I was a number not a person. My Oaklawn experience was absolutely amazing and I felt like everyone really cared about me!! I highly recommend everyone use Oaklawn, they really care about their patients and love their job!

Knowledgeable, kind, thorough and quick..

Good

Everyone was very kind. I hardly had to wait to be seen which was very nice. The PA really listened to what I had to say and the nurse was incredibly kind as well! God Bless!

I appreciate how quickly I was roomed and seen by the physician. I received the care that I needed, and everyone was respectful. The physician also immediately called in my medication to the pharmacy. My only concern is that I had to repeat my story to the medical assistant, student, and physician. It did not seem that the student or physician read my chart or talked to anyone that I had just explained my symptoms to. It was frustrating to be asked, "What are we seeing you for?" a total of four times, including being asked by the receptionist.

Diagnosed with hand foot & mouth & the provider prescribed steroids. Everything I read did not suggest the need for steroids as treatment the visit overall felt unprofessional.

Yes, good job thank you

I was prescribed augmentin credna's own and an inhaler, and the the provider failed to put that in his notes and because of that, my medication did not arrive all at the same time. I have to wait an extra day in order to receive the antibiotics that I was supposed to receive today I'm a little upset

Very good explained in proper manner

The doctor didn't even spend 5 minutes in the room with me all he did was put gloves on touched my stomach and said I need to go to the hospital

Appreciated a medical office open after hours and weekends.

Always like when we get Austin at after hours

I felt like I was a bother. Certainly didn't feel the love I normally do with all other Oaklawn doctors I've encountered.

Recent visit was to Express Care Marshall, as reg provider was full and recommended I consult Express Care. The nurse & PA who initially reviewed my issue were very good. My issue was a painful rash in an intimate area and the PA apparently felt that she needed a consult from Lutz, but did not explain this to me before he entered. He did not introduce himself and did not explain his recommendations. I felt embarrassed and that I was not given information to prevent the escalation of the condition for the future. I also did not feel listened to by this person. (Without introduction I do not know if he was a doctor or PA. )

I requested prescription be sent to Meijer Pharmacy in Battle Creek. But they sent to Express Scripts which takes 3-5 business days. I have a bladder infection and need it ASAP. I called the office to get it changed but it didn't happen. Very upset as I am in extreme pain with this infection.

I had vaginal bleeding and pain. No vaginal exam was performed and I was asked to swab the area myself. I had a perineal tear that was not diagnosed and had to seek treatment at a different facility. Waste of time and money.

Dr. Austin was nice and caring. It went faster than I thought it would. I haven't been to Urgent Care before but I figured like Emergency room visits it would be over 3 hours, which is always the norm. Two hours wasn't bad. The x-ray tech was kind also, trying not to hurt my wrist while trying to position it.

The MA were excellent, very friendly. I was there 2 hours to be seen for a steroid shot. After the MA took my vitals it was about 30 minutes before the Dr. Came in. I do not believe he had my medical history or what prescriptions I take. My family Dr. Recommended I come to the walk in as they wouldn't be able to schedule me an appointment for over a week.

For Express Care with 5 people in front of me I think a 21/2 hour wait was way too long. I wish I would've just gone to ER. There was nothing express about this wait to see the Doctor

I left in more pain than I came in with due to the xray and no answers. I read through the notes and it was quite clear that he didn't actually listen to me. I'm going on 3 weeks of severe pain and numbness in my arm and shoulder. I got an x ray and referral to physical therapy which isnt for 2 weeks after the walk in visit. When did x rays become the go to for possible damage to muscles, tendons, ligaments, etc? I wasted my time going to the doctor after suffering for 2 weeks only to get nowhere . It's beyond frustrating. The pain literally keeps me up at night.

Excellent overall experience.

We had an amazing experience today! The receptionist was very prompt on greeting us as soon as walked in, and the medical assistant was calling him back before I could even sit down! We were in and out in an hour, and that included xrays. I was very impressed with their compassion, how willing they were to sit with my older child while I went with [NAME] for his xray. Thank you Oaklawn!

He thought I should go to Emergency Room for the heart.

This was an urgent care visit for a skin reaction to poison Hemlock and poison ivy. The staff was amazing. We tried a new treatment.It was perfect.

I waited over 2 1/2 hrs to seen seen for 5 minutes to be told to go to the er... Where I sat another 4 hrs... I will not be coming back... My face is swollen and it feels like I got hit by a truck...even though the er dr could check my file and see that I don't abuse pain ills, but wouldn't even give me an ibuprofen... Gotta love that drs over-perscribed pills got everyone addicted to them and now legit people in pain cant get nothing...at least the guy at urgent care was nice...

Will use this service again.

The wait time was quite lengthy but I didn't have a scheduled appointment and was just happy to see someone. All the staff were courteous and professional. I especially wanted to mention the nurse Amy who took me back to the exam room. She so easy yo speak to and she got right down to business. She took care of the prep before the provider saw me. I worked HR for many years, and thought her attitude and general demeanor could be used for a training video. She was busy and didn't hang around to just chat. But she made feel at ease while she was gathering current information. I was very impressed with her.

Just an excellent experience!!

Got in the room quickly, Waited 35+ mins In room for doc when there was only 1 person ahead of us in waiting room??? Doc spent less than 5 mins in the room

He was very efficient & I was satisfied in what I had to hear. The time spent with him was quick & satisfactory.

I was taken to the room to be seen within 5 minutes but then left sitting there after the lady took my blood pressure, heart rate and oxygen levels, I waited for the physician for 35/40 minutes

I spend more than 2 hours waiting and that is unacceptable for being an urgent care.

Very impressed with this visit. Great care

Wait time was not acceptable. I was there nearly 11/2 hours.

Austin was extremely helpful. He used himself as a referral to set me up with a uroligist-STAT as he said my condition needed Immediate attention. The urologist office called me the same day for an appointment the following day. Austin provided service based on my condition. I couldn't ask for anything more. Thank you Austin.Pease make sure he sees this.Thank you.

For a walk in visit it was very helpful and great advice

The wait in the lobby was very long, an hour and a half. The nurse even apologized two different times about the wait.

Was sent to er waited 7 hours for them to say didn't know why they send me to er. Gave me antibactics of cephalexin. Said to call my dr make sure I told them I had gone to the er I needed follow up within in 2 to 3 days could not get an appointment for 12 days.

When prescription drugs were prescribed they should always call the Walgreens pharmacy Ahead of time to make sure the patient gets the medication that same day. I didn't get the prescription the same day, due to they closed, but if they had called I might have gotten it in the other Walgreens pharmacy the same day. I had to call them to make sure my prescription was ready for pick up. Sunday morning the following day I went to pick up my medication.

I always feel well cared for at every Oaklawn facility I've been to. The people are fantastic, the facilities are great, and I always come away feeling good about the visit. Great staff all around.

Waiting time almost 45 min ,there was a parent and child ahead of me we were the only ones there. Waiting . I had blood in my ear and was told that there was water behind the ear drum . An antibiotic was ordered and I left. There was no advice to follow up with primary or otherwise.. I don't usually go to the urgent care.

I love you guys and are normally the only people I go to if I need anything from the medical field

I had sore arm, injury he took NO x-rays, it is still sore - He referred me to physical therapy - I declined - No time. I was very dissatisfied with him.

Went to Express Care. Am currently looking for a provider in the area. I had an appointment with an Oaklawn provider to establish a new primary care but, she left the practice before I was seen.

I hope this was for the Oaklawn Express in Marshall. The Dr. Recommended I go to the emergency room for x-rays.

This was a visit to the express clinic for a health concern I had. I appreciated the fact that I was able to walk into the clinic to get advice with no appointment

I felt very well taken care of in a very timely fashion.

Your service here has been excellent. We have been here before. Easy access and close to home

Over 2 hours from check in to be called back then another 30 minutes until the PA came into the room for a 5 minute visit. Nothing Urgent about the care provided here.

Didn't care for the receptionist and I didn't care for the nurse that took my vitals

Austin spent less than 5 minutes assessing me. After glancing at my ears and writing a prescription I had to ask if he was going to look at my throat. He then glanced at that. Didn't check my lymph nodes nor swab me for strep. Just said take the antibiotics for 10 days and it should cover both.

Excellent exp?rience.